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Help Center
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Who is this site for?
This e-shop is intended for all dental practices that have a valid Dental registration number from the Dental Board of Australia
I am part of a dental chain, can I buy through this site?
Dental chains, by their nature, have an order management system that may not be correctly managed through this portal due to the variety of reasons. We, therefore, advise you to contact our offices directly to find out the most suitable methods for sending orders.
I do not live in Australia or New Zealand, what can I do?
It is not possible to ship biomaterials internationally via this website. Geistlich Pharma affiliates in your region will be able to assist further.
A full list of Geistlich affiliates worldwide is available here
I am already a Geistlich customer but I am not registered with your site, how should I proceed?
If your order is urgent, contact us by email at info@geistlich.com.au or by phone at 1800 776 326 if you are in Australia and 0800 500 043 if you are in New Zealand for the activation procedures.
I lost my username and / or password, can I recover them?
The username is the email address with which you registered, to manage the forgotten password you can still click on the appropriate recover password function.
I didn’t receive the email to reset the password, what can I do?
Check that the email is not in the SPAM or junk mail folders. Sometimes the email can take a few minutes to be delivered. If after 10 minutes it has still not arrived, contact us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on info@geistlich.com.au and we will get back to you as soon as possible.
Shipping and returns
Is it possible to receive the material by a certain date or issue special delivery instructions?
Of course. In this case you will have to call us on 1800 776 326 in Australia so our customer service team can organise express same day shipping for you if possible.
Please note same day deliveries will attract an express delivery fee.
I have already sent the order but I need to make some changes, what should I do?
Call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on info@geistlich.com.au immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change.
How do I have my orders delivered to a different address?
You may enter your chosen delivery address at checkout. If your delivery information has changed, our customer service team will contact you to ensure that the purchase is not fraudulent.
How can I know the status of my order?
Please contact our customer service on 1800 776 326 in Australia and 0800 500 043 in New Zealand for a status update on your order.
What are the shipping methods?
Orders received before 2:30pm (Australian Eastern Standard Time) on a business day in NSW will generally be despatched the same day for delivery to metropolitan areas by 5:00pm within 1-2 business days; and orders received on a day that is not a business day in NSW will be processed on the next business day in NSW. Orders valued at less than $400.00 (inclusive of GST) will attract a freight charge of $23.50 plus GST. Geistlich may, from time to time, in its sole discretion, change the freight charge amount without notice.
Payment
What are the payment methods?
You may pay for your purchases immediately on the site using VISA or Mastercard to avoid our card fees.
1.15% for VISA and Mastercard
1.95% for American Express
Alternatively, you may add this invoice to your account and pay within 30 days as normal