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Shipping and returns

Is it possible to receive the material by a certain date or issue special delivery instructions?

Of course. In this case you will have to call us on 1800 776 326 in Australia so our customer service team can organise express same day shipping for you if possible. 

Please note same day deliveries will attract an express delivery fee. 

I have already sent the order but I need to make some changes, what should I do?

Call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change.

How do I have my orders delivered to a different address?

You may enter your chosen delivery address at checkout. If your delivery information has changed, our customer service team will contact you to ensure that the purchase is not fraudulent. 

How can I know the status of my order?

Please contact our customer service on 1800 776 326 in Australia and 0800 500 043 in New Zealand for a status update on your order.

What are the shipping methods?

Orders received before 12pm (Eastern Standard Time) on a business day in NSW will generally be dispatched same day for first class delivery to metropolitan areas by 5:00pm the following business day. Orders received on a day that is not a business day in NSW will be processed on the next business day in NSW. For orders valued at less than $400.00 incl. GST, a domestic freight charge of $21.50 plus GST will be applicable.

NOTE: Due to the resurgence of COVID-19 cases in Victoria, there are fewer domestic flights and an extra day will need to be added to our delivery times. 

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