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Who is this site for?

This e-shop is intended for all private dental practices in New Zealand that have a Dental Registration Number.

I am part of a dental chain, can I buy through this site?

Dental chains, by their nature, have an order management system that cannot be correctly managed through this portal due to a variety of reasons. We therefore advise you to contact our offices directly to find out the most suitable methods for sending orders.

I do not live in Australia or New Zealand, what can I do?

It is not possible to ship biomaterials internationally via this website. Geistlich Pharma affiliates in your region will be able to assist further. A full list of Geistlich affiliates worldwide is available here.

I am already a Geistlich customer but I am not registered with your site, how should I proceed?

Contact us by email at info@geistlich.com.au or by phone at 1800 776 326 if you are in Australia and 0800 500 043 if you are in New Zealand  for the activation procedures. 

I lost my username and / or password, can I recover them?

The username is the email address with which you registered, to manage the forgotten password you can still click on the appropriate RECOVER PASSWORD function.

I didn’t receive the email to reset the password, what can I do?

Check that the email is not in the SPAM or junk mail folders. Sometimes the email can take a few minutes to be delivered. If after 10 minutes it has still not arrived, contact us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on info@geistlich.com.au and we will get back to you as soon as possible. 

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Shipping and returns
Is it possible to receive the material by a certain date or issue special delivery instructions?

Of course. In this case you will have to call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand so our customer service team can organise express same day shipping for you if possible. 

I have already sent the order but I need to make some changes, what should I do?

Call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on info@geistlich.com.au immediately specifying the web order reference made and the requested changes, you will be contacted as soon as possible for a confirmation of the change. 

How do I have my orders delivered to a different address?

You may enter your chosen delivery address at checkout. 

How can I know the status of my order?

Please contact our customer service on 1800 776 326 in Australia and 0800 500 043 in New Zealand for a status update on your order.

What are the shipping methods?

Orders received before 2.30pm on a business day will generally be dispatched for delivery to metropolitan areas by 5:00pm the following business day. Orders received later than 2.30pm will be processed on the next business day. For orders valued at less than $300.00 incl. GST, a domestic freight charge of $19.50 plus GST will be applicable.

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Payment
What are the payment methods?

Invoices are payable by electronic funds transfer within 30 days of invoice to the following account:

Account Name: Geistlich Pharma New Zealand                 
Bank: ANZ Banking Group

BSB: 06-0225                                                                     

Account No.: 0397715-00                             

SWIFT Code: ANZBNZ22

Credit card payments (VISA, Mastercard & AMEX only) attract a surcharge of 1.95%

Late (more than 30 days) payments attract interest at a rate of 18% per annum (accrued daily). Any accrued interest is payable at the same time as full payment of the invoice is made.

Notwithstanding any other provision whenever Geistlich, in its sole judgment, has any doubts as to the buyers credit or ability to make payment. Geistlich reserves the right to require payment by credit card or in advance of shipment.

 

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