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Shipping and returns
- FAQ
- Shipping and returns
Is it possible to receive the material by a certain date or issue special delivery instructions?
Of course. In this case you will have to call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand so our customer service team can organise express same day shipping for you if possible.
I have already sent the order but I need to make some changes, what should I do?
Call us on 1800 773 326 in Australia and 0800 500 043 in New Zealand or email us on info@geistlich.com.au immediately specifying the web order reference made and the requested changes, you will be contacted ...
How do I have my orders delivered to a different address?
You may enter your chosen delivery address at checkout.
How can I know the status of my order?
Please contact our customer service on 1800 776 326 in Australia and 0800 500 043 in New Zealand for a status update on your order.
What are the shipping methods?
Orders received before 2.30pm on a business day will generally be dispatched for delivery to metropolitan areas by 5:00pm the following business day. Orders received later than 2.30pm will be processed on the next business day. For orders valued at less...
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